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Dog Run Terms and Conditions

  • I will try my hardest to provide a service for all to use and enjoy, however, mistakes may occasionally occur. Please give me the opportunity to sort any problems out before posting negative comments on social media.

  • Booking and payment for can only be processed via the online booking system.

  • Maddy’s Mutts has final say on types of activity the field can be used for.

  • The booking is for the client only and cannot be sub-let without prior agreement from Maddy’s Mutts 

  • Smoking is not permitted anywhere on the premises. Failure to comply will result in field refusal.

  • The fence is over 6ft high but will not suit dogs who can jump higher than this. I will not accept liability if this happens.

  • Whilst the field is fairly flat, it might be a little uneven in areas and customers should take care underfoot. The field is used at your own risk. Please wear appropriate footwear for weather conditions.

  • The fence and grounds are checked every day. Please let Maddy know if you find any problems.

  • The padlock code will emailed to you prior to your appointment. it is your responsibility to contact Maddy if you haven’t received a confirmation email. Do not give the code to anyone else. The code will be changed frequently. Please re lock after use if no one is waiting. 

  • Maddy’s Mutts has the right to refuse entry or evict customers from the premises if activities are deemed to be unreasonable.

  • Any late arrivals must still adhere to their allotted departure time.

  • Please be respectful when driving through the village sticking to speed limit through the village and slowing down for horses.

  • Appointments can be cancelled up to 24 hours in advance. Less than 24 hour notice will still be charged but refunded if the slot is later filled.

  • If you leave the field before your allotted time is over, you will still be charged for the full time.

  • You will still be charged in full if you do not turn up for your slot. 

  • Children are welcome but please ensure they stay with you in the field and are well behaved at all times.  Please ensure they do not play on the agility equipment.  These are for dog use only.  Please be aware, whilst every effort is taken to ensure there is no dog poo on the field, it could sometimes be missed.  Please ensure children are in the car before the arrival of the next customer.

  • Use of agility equipment is entirely at your own risk.

  • The number of dogs you bring should not exceed what has been booked in the booking slot.

  • If your dog is or has been ill (sickness, diarrhoea etc) within the past 48 hours – please reschedule your appointment. Do not attend your appointment if your dog has (or you suspect your dog has) kennel cough.

  • Please let Maddy  know if your dog is poorly whilst using the field or shows signs once you return home.

  • Only meet with others in the field if you know your dog is friendly. It is your responsibility to keep your eye on your dog’s behaviour at all times.

  • Dog Trainers/walkers who will be making a profit from the run must contact Maddy before using field.

  • Dog walkers/trainers etc are more than welcome to use the field but should hold their own insurance to cover them for the duration of the booking should any accidents occur.

  • Disclaimer – keeping with the law regarding responsible dog ownership, you are completely responsible for you and your dog’s safety and welfare whilst at Maddy’s Mutts and surrounding private property. You should be in control of your dog at all times. Maddy’s Mutts therefore will accept no liability for loss, damage, injury or death.

  • All dogs using the field must be accompanied by a responsible adult (18+). Children are welcome, but must be supervised at all times and must not be allowed to climb fences or gates.

  • Every reasonable precaution is taken to ensure the safety of all users, but we cannot be held responsible for accidents or injuries to persons or dogs using the field.  We recommend that you have public liability insurance, which is often this is included in your home or pet insurance.

  • Please report any accident or injury to us immediately by contacting Maddy on 07422540686.

  • For the safety of all users, no glass containers are to be brought into the premises.

  • All dogs MUST be kept in vehicle until you are safely inside the field with gate closed and back in before leaving the field.

  • Dogs must not be allowed out of your vehicle until the previous user has vacated the field and safely inside their vehicle.

  • Please ensure your dogs are loaded back into your vehicle by the end of your booked time slot to prevent delays to the next user.

  • Your booking entitles you and your dog(s) to use the field, but gives no right of access to any other part of the Farm premises. If you need to contact someone at any time during your booking, please ring Maddy on 07422540686.

  • All users must clean up after their dogs – bring your own bags and use the bin provided. All litter should be taken away when you leave.

  • Please do not leave any dog unattended or tethered.

  • The field may become muddy or slippery in wet weather, so appropriate footwear is advised.

  • Whilst the field is secure, we cannot guarantee complete security for every dog and cannot be held responsible should your dog escape. In the unlikely event an escape, please immediately notify Maddy on 07422540686.

  • All vehicles are parked at owner’s risk and we cannot be held responsible for any accidents, damage or loss incurred to vehicles or their contents.

  • Any damage to the field area, gates or fencing must be reported to the Maddy immediately.

  • The person who makes the booking is responsible for all persons and dogs attending their session.

  • Sessions cannot be extended or refunded for late arrival.

  • If we have to close the field due to poor weather or technical reasons, we will notify you as soon as possible and re-book or refund as required.

  • All dogs using the field must have up to date immunisations and will be liable to spot checks on vaccination certificate. Please ensure you update this when your dog has its annual boosters.

  • Maddy’s Mutts reserve the right to amend these terms and conditions of use at any time.

 

COVID19 Update:

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PLEASE ADHERE TO CURRENT GOVERNMENT GUIDELINES WHEN BOOKING YOUR APPOINTMENT

PLEASE PAY ONLINE AT TIME OF BOOKING OR MESSAGE ME IF YOU HAVE PROBLEMS WITH THIS.

 

DO NOT COME IF ANY OF YOU HAVE BEEN ADVISED TO SELF ISOLATE OR ARE SHOWING ANY SYMPTOMS OF THE VIRUS.

Maddy's Mutts

Lodge Farm, Officer building 1, Saxondale, NG13 8AY

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Give us a call: 07422 540 686

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